Returns & Refunds
We hope you love your crafty purchases from the Homemakery. If however, you change your mind you have a right to cancel and return part or all of your order to us in the original condition within 30 days and we will provide you with a full refund.
In accordance with The Consumer Contracts Regulation 2013 please download and complete this form and include it with your returns.
Our address for returns is: The Homemakery Limited, PO Box 222, Wisbech, PE14 4EJ
Please note that cut lengths of fabric, ribbons or trims cannot be returned or exchanged.
Before sending your returns back please ensure that your items are in a resalable condition, that all products are unused and with the original packaging intact. For fabric and yarn, please keep these items away from sources of smoke as we are unable to accept returns which smell of smoke. We are unable to accept returns of used goods and these will be returned to you at your own cost. We reserve the right to make a deduction from the refund if in the unlikely event the handling of the goods has dimished the value of the goods returned.
You will be responsible for the cost of returning goods to us and as we cannot be held responsible for returns that go missing in the post we recommend that all returns are sent recorded delivery.
Once we have received your return we will process your refund within five working days to the original payment method.
Returning Damaged or Faulty Goods
We ensure each of our products is checked thoroughly prior to being dispatched, however, in the unlikely event you receive an item which is damaged or faulty we will cover the postage cost of returning the goods to us and provide you with a full refund or exchange. Prior to returning your goods please email us on firstname.lastname@example.org with a photo and description of the fault for your return to be authorised.
If you are returning a faulty product from overseas please email us on email@example.com with a photo and description of the fault for your return to be authorised. We will not refund any postage costs for unauthorised returns from overseas orders.