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Delivery Information

 

**We are currently on holiday, all orders placed whilst we are away will be posted from Friday 10th March. Please note Next Day Delivery is not available whilst we are away**


UK Delivery

Orders under £35 - For UK orders under £35 we charge a flat delivery charge of £2.95. We aim to post your order within 24 hours of placing it (excluding weekends). If your order weighs under 1kg it will be sent first class and will be with you in a couple of days.  All heavy or bulky orders over 1kg will be sent by second class or courier depending on weight and should be with you in 3 - 5 days. Please note orders £6 and under (excl P&P) may be sent second class at our discretion.

Orders over £35 - For UK orders over £35 delivery is FREE! If your order qualifies for free delivery we do reserve the right to send your order by second class or courier depending on how heavy or bulky your package is.

If your order qualifies for free delivery but you want to ensure it is sent first class, then you can choose to upgrade your free delivery service to first class for just £1.50 extra at the checkout page.

Next day delivery (NOT CURRENTLY AVAILABLE) - For those urgent crafty projects we can offer next day delivery for £8.99. Orders placed by 3pm will be dispatched to arrive the next working day .  Next day delivery is not available on Bank Holidays or to the Channel Islands, Isle of Wight, Isle of Man, Northern Ireland and remote parts of Scotland. Orders placed after 3pm on a Friday will be sent out on Monday.

International Delivery

Our International Delivery Pledge

We regulary ship our crafty loveliness all around the globe! We have an International Delivery Pledge, if it costs us less to ship your parcel we will refund the difference! What does this mean? Well orders weighing under 1kg eg. ribbon & haberdashery, a couple of metres of fabric or a few balls of wool will typically result in a refund!

Our international delivery rates are as follows: 

European delivery

We charge a flat fee for European delivery of £8 (with exceptions below). All parcels are sent Royal Mail Airmail to ensure they reach you as soon as possible

**Please note we understand that some European countries postage is showing as £15 on the website. Whilst we fix this issue we will refund the overcharge to your Paypal account once your order is posted**

Australia, New Zealand & Republic of Singapore delivery

Our flat fee for delivery to Australia, New Zealand and the Republic of Singapore is £17*. All parcels are sent Royal Mail Airmail to ensure they reach you as soon as possible

Rest of the world delivery

If your country is not mentioned above we charge a flat rest of the world delivery fee of £15*. All parcels are sent Royal Mail Airmail to ensure they reach you as soon as possible

As mentioned above we operate an International Delivery Pledge where we refund the difference if it costs us less to ship. To give you an example of shipping costs for our fabrics the following P&P charge would typically apply for rest of the world delivery: 

5 units of fabric = £5.00 cost = refund of £10.00

11 units of fabric = £7.50 cost = refund of £7.50

16 units of fabric = £10.00 cost = refund of £5.00

21 units of fabric = £12.50 cost = refund of £2.50

* Please note that for large overseas orders we reserve the right to pass on additional postage charges for heavy or bulky orders (typically over 1kg of yarn) . We will always contact you prior to dispatch to advise of any additional charges.  Please remember our international delivery pledge, for small orders we will refund excess delivery charges once your order has been processed and dispatched! eg. an order of ribbon or fabrics sent to the USA will not cost us £15 to post therefore we will refund any excess postage paid. 

International Tracking

International packages are sent using Royal Mail Airmail which is an untracked service. If you would like to add tracking to your package simply add International Tracking to your order before your checkout. International Tracking costs £5 and under our International Delivery Pledge we will refund the difference if it costs to less to ship and this applies to International Tracking too. Unfortunately we cannot be held liable for International Parcels which go missing where Tracking has not been purchased. 

Please note that in accordance with UK export regulations we are required to declare the value of all items and identify the order as dutiable “merchandise” for all international parcels. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.

Please note:

All our delivery dates are estimates and we cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier we may use. 

We do not deliver to PO Boxes.

We post out orders Monday to Friday, orders placed after 3pm on Friday will be shipped the following working day. Please note in times of high demand shipping may take a little longer.

If your parcel has not arrived as soon as you hoped please allow 10 working days for UK orders and 30 working days for International orders before you contact us to allow sufficient time for postal delays to be cleared. 


** We cannot ship to the following countries: Aland Islands, American Samoa, Bonaire, Sint Eustatius And Saba, Bouvet Island, British Indian Ocean Territory, Cook Islands, Côte D'Ivoire, Curaçao, French Southern Territories, Guinea-Bissau, Heard Island And Mcdonald Islands, Iran, Iraq, Israel, Mayotte, Niue, Palau, Palestinian Territory, Pitcairn, Russian Federation, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Martin (French Part), Somalia, South Georgia And The South Sandwich Islands, South Sudan, Svalbard And Jan Mayen, Syrian Arab Republic, Tajikistan, Tokelau, Ukraine, United States Minor Outlying Islands and Western Sahara.